Job Title: Receptionist / Housekeeper Manager
Location: Meribel FR
Job Type: Seasonal Winter CDD
Salary: 2300-2550€ pcm
Are you a passionate, creative and driven team manager? We’re looking for an experienced Reception/Housekeeping Manager to join our team in the world-famous Meribel ski resort...
Les Grangettes is changing! Previously a UK tour operator chalet hotel, this winter it will for the first time be a European Pubs hotel. New to Les Grangettes will be a completely new product offering with an all new reception, bar and restaurant. Homemade food, extensive wine menu and much more. And of course, at Les Grangettes we still share a kitchen with the world famous Jacks !
The Reception/Housekeeping Manager will be responsible for making sure that Les Grangettes provides exceptional team management, guest experiences, managing reservations and assisting with administrative tasks and housekeeping duties ensuring every customer receives the authentic European Pubs experience. This is a combi-position, a varied role that encompasses managing Reception and Housekeeping.
The Reception/Housekeeping manager will work closely with the Building Manager, the Hotel Manager, the Grangettes Restaurant Manager and the office team to make sure Grangettes runs to its full capability. This will include delegating tasks to general staff, management of the housekeeping team and assisting the front of house team during the winter season, liaising with the kitchen department and Jacks team, and working alongside our marketing department to create a busy and lively atmosphere in the venue.
Read on to learn more about your day-to-day responsibilities with our venue. We’re looking forward to hearing from you soon!
Responsibilities:
- Oversee all aspects of hotel operations including guest services, housekeeping & maintenance
- Motivating your team, rota writing and ensuring full HR policies are implemented
- Check in / out guests
- Respond to guest inquiries and provide information about hotel services and local attractions
- Manage room reservations and ensure accuracy of guest information and payment details
- Handle cash and credit card transactions and maintain accurate record.
- Assist with administrative tasks, including filing, scanning, and email correspondence
- Maintain cleanliness and change over rooms in the 28 room hotel
- Ensure rooms are cleaned and any room maintenance is communicated to the correct department
- Provide excellent cleaning services on change over day
- Provide exceptional customer service and resolve guest issues in a timely and effective manner
- Collaborate with other hotel staff to ensure smooth hotel operations
Requirements:
- A love for the mountains - skiing, snowboarding, mountain biking, hiking just to name a few of our own loves!
- Proven ability to lead, manage and motivate staff
- Previous experience as a hotel receptionist or in a customer-facing role is preferred
- Excellent communication and interpersonal skills, with a friendly and approachable demeanour
- Strong organisational skills, with the ability to manage multiple tasks and priorities
- Attention to detail and accuracy in managing reservations and financial transactions
- Knowledge of basic computer programs, including Google and a bonus is reservation systems
- Minimum B2 proficiency in second language (french/english)